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The Bulgarian outsourcing sector is concentrated in several major cities and university centers – the capital Sofia, Plovdiv, Burgas, Ruse, Blagoevgrad, Varna and Veliko Tarnovo. Bulgaria is a very attractive destination for offshore outsourcing. It offers qualified professionals, low rentals for business premises and competitive prices for business.
- Business process outsourcing companies provide services in more than 25 different languages in the following areas:
- information and communication technologies
- customer support / call & support centers
- marketing and PR (Public Relations)
- film productions and more.
Bulgaria serves customers from Western Europe, North America and Asia, most of which are in the charts for the largest companies in the world – Sutherland Global Services, TELUS International Europe, 60K and others. The largest percentage is occupied by call center operations, customer service, followed by market research.
Business related information technologies in Bulgaria are connected with business information processing and information products used for the purposes of corporate governance. There are a number of software companies in Bulgaria that provide services to some of the largest customers in the world, such as Boeing, BMW, Nokia, Toyota, Nortel, Maserati and others. Other giants such as SAP and Computer Sciences have local laboratories in Sofia. The IT sector is concentrated in Sofia, but other major cities such as Plovdiv also represent outsourcing destinations to foreign companies or branches of Bulgarian companies.
- The IT sector in Bulgaria is growing at about 30% a year, and the country has a number of advantages thanks to its highly skilled workforce, competitive prices, long traditions in information technology and telecommunications.
- By the end of 2015, the IT sector had attracted over € 260 million in foreign direct investment, almost exclusively focused on programming and related activities.
Electrical and Electronics
In Bulgaria, the electrical industry is a structure-defining sector with a significant impact on the entire industry. Bulgaria is one of the leading countries in the production of electric motors, transformers, accumulators, cables, meters. The electrical and electronic engineering industry in the country is export-oriented mainly to EU countries. Its exports account for 35% of total industrial output. A number of international companies such as Siemens, Schneider Electric, Hyundai Heavy Industries, ABB, Liebherr find Bulgaria to be the best destination for their Eastern European business. Bulgaria offers skilled and experienced workforce for the needs of electrical engineering and electronics – from assembly personnel to highly qualified engineers.
- The sub-sector “Manufacture of electrical equipment” produces 4.1% of the volume of industrial production and generates 4.3% of the value added in the industry. The total output of the enterprises in the branch is BGN 19.9 billion.
- In the sub-sector “Manufacture of computer equipment, electronic and optical products” 1.2% of the volume of industrial production is produced and 2.4% of the value added is generated in the industry. The output of the enterprises in the branch amounted to BGN 0.6 billion.
The food sector in Bulgaria is a traditionally developed industry with a significant place in the country’s economy and exports. The high quality of the agricultural land combined with the favorable climatic conditions in the country allow the cultivation of a large variety of crops. Half of the country is agricultural land with environmentally friendly and fertile soils. Significant foreign investment by multinationals occupies a large, almost dominant market share in several key sectors such as confectionery, milk, food, beverages, organic fruit production – Nestle, Kraft Foods, Ferrero, Rigoni di Asiago and others. Bulgaria has long-standing traditions in wine-making, the country ranks among the top 15 producing countries in the world.
- In 2016, food production accounted for 11.7% of the value added generated by manufacturing.
- In 2016 food production grew by 2.5%, and in the next 2017 a 2.4% increase in production was reported
Logistics and transport
- Five pan-European transport corridors cross the country
- 6 highways, some of them currently under construction
- 230 rail loading and unloading stations
- 4 international airports
- 2 main Black Sea ports
- 4 main Danube river ports
In the sector works about 160,000 people. This sector contributes over 15% of the country’s GDP.
Some of the logistics leaders in Europe and the world, such as Willi Betz, DHL and In Time, operate in Bulgaria. GEFCO International Logistics Company has offices in Sofia and Varna. DB Schenker has been operating in Bulgaria for over 25 years and has a logistics center in Plovdiv.
Mechanical Engineering and Mechanics
Mechanical engineering is a sector of major importance for the Bulgarian economy in terms of increasing value added, improving foreign trade balance and employment. The sector is strongly linked to other industries such as electronics and electrical engineering. Bulgarian engineering is an export-oriented industry. Machine-building enterprises export more than 50% of the production and make about 10-12% of the total export to the country. More than half of the exports of mechanical engineering products are sold in the countries of the European Union (EU). Traditionally, exports of mechanical engineering products to Germany and Italy have the largest relative share. The main components of engines, seat systems for vehicles, hydraulic and orbital motors, bearings, etc. are manufactured in Bulgaria.
- A number of large international companies in the sector operate in Bulgaria such as: SKF, Montupet, IXETIC, Palfinger, Festo, SeBordnetze, Yazaki, Lufthansa, Grammer, Witte and many others.
- In 2016, 1003 companies operate in the sector, 70% of which are micro-enterprises, 23% – small, 6% medium-sized and 1% large companies.
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